Campus Card - the chip card for students, staff and guests

Students: First issue:

You will receive your chip card with your enrollment documents. Contact the staff at theAdmissions Office/Students' Office

Second issue: How do I apply for a new card?

Do you have a defective chip card or have you lost your card, is the validity printed on your card unclear or not printed at all (thermal strip damaged)? Please get in touch with the contact persons listed below at the Admissions Office/Students' Office. You can find the office hours here.

You can obtain your Campus Card from the Human Resources Administration: Human Resources and Legal Affairs division.

Guest cards/user cards of the University Library:

The card is your user card in the University Library and is also used for self-checkout. No user data is stored on the cards. You can obtain the cards at the counter in the University Library. Access cards and University Library user cards can only be used to make copies, scans and prints for a fee (no private copies possible).

Guest cards for access and copy cards:

With copy cards, guests can copy, scan and print to different cost centers using the central copy machines. It is also possible to make private copies, scans and prints via the chip card and pay for them.

Students, staff, guest cards:

Student Administration/Examination Office
Contact page TU Dresden

Heike Effenberger Tel.: +49 3583 612 4122
Peggy Korschelt Tel.: +49 3583 612 4112

In the event of a lost card, you should report the loss to the relevant office to prevent misuse of your card. These are

• HSZG students: Admissions Office/Student Secretariat
• University staff HSZG: Personnel Administration
• Students and staff IHI: IHI

Please also inform the University Library to block the card in the library system.

Do you still have money on your lost card?

If you have money on your card, it is advisable to report the loss to the Student Services immediately. The blocked cards are checked daily, but misuse between system checks cannot be completely ruled out. By taking the initiative, you can ensure that the finder or thief of your chip card cannot use the amount of money stored on the chip card.

Contact address of the Studentenwerk Dresden:

Torsten Christoph
Kitchen manager
Mensa Zittau

torsten.christoph(at)studentenwerk-dresden.de

Phone: 03583 6881-32

To report a loss, you must report the chip card number to the Studentenwerk and the user number to the University Library. If you have not noted down these numbers, please ask for them at the registration offices (Admissions Office, Personnel Administration or IHI).

If you find a card, please hand it in at the appropriate locations. These are:

Zittau/Görlitz University of Applied Sciences:

• Students HSZG: Admissions Office/Students' Office
• University staff HSZG: Personnel administration
• HSZG guest cards (access cards, copy cards): Technology and Facility Management Division

If you are unable to come to the Registrar's Office or the Human Resources Department during the scheduled opening hours, you can also put the card in an envelope in the university letterbox or send it to us by post.

• Students, staff, guest cards IHI: IHI
• Guest cards/user cards for the University Library: HSB
• Canteen cards (only dining functionality of the cafeteria): Contact via your canteen

If you have any questions, please contact:

Anke Hojenski, Administrative IT
House Z I / Room 1.08
Tel. 03583 612-4296

E-mail: a.hojenski(at)hszg.de

General problems with the card

I have lost my card or it is defective: see Lost or defective card

The validity date on the card has expired or is no longer legible: Validation stations

The TRW strip on my card is printed with "Card invalid" or "Card blocked": Validation stations

I have problems with a specific card reader:

Please test your card on another reader. This will allow you to determine whether your card or the reader is faulty. Ask your colleagues or fellow students whether their cards work on the device in question. If your card does not work when you enter the building, for example, test the card on another device that is not part of the access system. This could be at lunch in the canteen, for example, or at a time clock if you are taking part in time recording. The quickest and easiest way is to simply insert the card into the card reader of a central photocopier. If your card is recognized here, your card is not defective. In this example, there is probably a problem with the access system. If your card is not recognized on other different devices, it is probably defective and a new card must be produced.

Important: If your card is rejected on a device with an error number/error message, please make a note of the number/wording of the message and report it to the relevant departments (see contact person). An exact description of the error will help to localize the problem.

I can no longer pay with my card, my card is rejected (e.g. message "Delete card"), no credit is displayed

The following errors may occur during payment:

Student Card: "Card date invalid" error

The card is rejected with a reference to the invalid card date. You have not yet extended your card in the current semester. To be able to use it again, extend the validity of your card at the validation stations.

Student Card / Campus Card: Error on the exchange
Message: "Deletion card" or "Deletion stamp set on card" or "Card invalid" or "Card locked"

You have interrupted the last debit or credit transaction. As a result, your current credit balance could no longer be written back to the card and the card was automatically blocked. This can happen, for example, if you removed the card from the cash register reader too quickly.

Place the card on the same till again so that the last booking can be completed. If the error still occurs, please go to a till in the canteen. There it can be repaired using the "Unblock deletion card" function. As a rule, the repair cannot be carried out directly by the cashier, but only by the canteen management or an authorized person (in Görlitz Ms Kreschel, in Zittau Mr Christoph).

If there were problems with your transaction at a photocopier, the card must be repaired in the canteen.

Deletion card error at the copier:

In the example you can see a deletion card error that occurred at the canteen cash register in Görlitz (terminal 100). Type 38 indicates a cash register device.

Erasure card error at the university cash register:

You can view the device numbers of the university cash registers and copiers at the cash registers and copier terminals.

If you have loaded money onto your wallet, please contact the Studentenwerk and have the money paid out or transferred to your new card. To do this, present a corresponding blocking certificate. You will receive this automatically from the registration offices mentioned above after you have reported your cards as lost or defective.

Case: defective card

As it must be ensured that the data has been synchronized between the cash register systems of the Studentenwerk, the university and the copying service , you can have your money paid out or transferred at the earliest two days after card blocking . To do this, present your defective card, the blocking certificate, and in the case of a desired rebooking, your new card at the canteen cash desk. 

Case: Lost card

As in 90 percent of all cases, the card is found after all, the Studentenwerk will pay out the remaining amount after a waiting period of fourteen days from the date of reporting the loss. To do this, please report to the cash desk in the canteen with the blocking certificate for the lost card and present the new card in the event of a rebooking.

In the event of a defective card, please contact the following registration offices:

• Students HSZG: Admissions Office
• University staff HSZG: Human Resources and Legal Division
• Students and staff IHI: IHI

You can find the relevant contact persons for reporting here: Issuing offices

As misuse is ruled out, you do not need to report the defect to the University Library or the Student Union. We will automatically transmit the blocking of your card to the offices concerned.

General problems with the card

I have lost my card or it is defective: see Lost or defective card

The validity date on the card has expired or is no longer legible: Validation stations

The TRW strip on my card is printed with "Card invalid" or "Card blocked": Validation stations

I have problems with a specific card reader:

Please test your card on another reader. This will allow you to determine whether your card or the reader is faulty. Ask your colleagues or fellow students whether their cards work on the device in question. If your card does not work when you enter the building, for example, test the card on another device that is not part of the access system. This could be at lunch in the canteen, for example, or at a time clock if you are taking part in time recording. The quickest and easiest way is to simply insert the card into the card reader of a central photocopier. If your card is recognized here, your card is not defective. In this example, there is probably a problem with the access system. If your card is not recognized on other different devices, it is probably defective and a new card must be produced.

Important: If your card is rejected on a device with an error number/error message, please make a note of the number/wording of the message and report it to the relevant departments (see contact person). An exact description of the error will help to localize the problem.

A replacement card must be applied for in writing and costs €12 at the Zittau/Görlitz University of Applied Sciences for students and university staff if you can prove that you are at fault.

At IHI Zittau, the replacement card costs €25 according to the fee schedule.

In the event of a defect through no fault of your own , the replacement card is free of charge.

You can obtain the new card from the above-mentioned registration offices (see also: Issuing offices).

If you lose your card, a new library number will be generated for you. Your old number will be blocked in the library system. You must report to the library with the new number. If your card is defective, the library number will be transferred to the new card and you do not need to do anything.

Eating in the canteen:

You can use the Campus Card to pay in canteens and cafeterias in Zittau and Görlitz. The chip card is also valid throughout the Studentenwerk Dresden network. For example, you can also use the card to pay in the TU Dresden or HTW Dresden canteens.

Paying at the university:

Students and employees of Zittau/Görlitz University of Applied Sciences and IHI Zittau can use the Campus Card to pay for university services. In the University Library, for example, these are late fees or interlibrary loan fees. Sports courses and loan fees can be paid at the University Sports Center. Printing and copying products can be purchased from the University Data Centre and teaching materials from the faculties.

You can make cashless payments in the canteens and cafeterias using your student ID. You can find further information here: https://www.studentenwerk-dresden.de/mensen/bezahlen-emeal-campuscard.html

Printing and copying orders, creation and printing of posters, flyers, brochures and other presentation materials, preparation of print files, further processing (stitching, binding, cutting, folding, etc.). Further information: University print shop

Cashiers of the Studentenwerk Dresden

Torsten Christoph
Kitchen Manager
Mensa Zittau

torsten.christoph(at)studentenwerk-dresden.de

Phone: 03583 6881-32

https://www.studentenwerk-dresden.de/mensen/details-mensa-zittau.html

Charging stations are located in the canteens (using an EC card at the top-up machines) and at the canteen checkouts, as well as an EC top-up machine in the ZI building in the immediate vicinity of the validation stations. It is possible to top up at the checkouts in the canteens/cafeterias using a giro, debit or credit card or via smartphone and smartwatch payment. Cash payment is also possible at the canteen checkouts.

The maximum exchange value of your chip card is 150 EUR. You can top this up using different amounts (top-up at the Studentenwerk: maximum EUR 100, top-up at Haus III in Zittau: maximum EUR 50). The minimum amount for a top-up at the EC chargers and the cash registers in the canteen is EUR 5.

In exceptional cases (e.g. for guests of the University Library), EUR 0.50 can be topped up as the minimum amount. Please use the charging option at the canteen cash registers.

If you have loaded money onto your wallet, please contact the Studentenwerk and have the money paid out or transferred to your new card. To do this, present a corresponding blocking certificate. You will receive this automatically from the registration offices mentioned above after you have reported your cards as lost or defective.

Case: defective card

As it must be ensured that the data has been synchronized between the cash register systems of the Studentenwerk, the university and the copying service , you can have your money paid out or transferred at the earliest two days after card blocking . To do this, present your defective card, the blocking certificate, and in the case of a desired rebooking, your new card at the canteen cash desk. 

Case: Lost card

As in 90 percent of all cases, the card is found after all, the Studentenwerk will pay out the remaining amount after a waiting period of fourteen days from the date of reporting the loss. To do this, please report to the cash desk in the canteen with the blocking certificate for the lost card and present the new card in the event of a rebooking.

The amounts of money are booked on the chip card's wallet. The Studentenwerk also keeps a so-called shadow account. Only the transactions and the chip card number are stored here. The shadow account makes it possible to pay out credit even if your card has been lost or can no longer be read due to a technical defect. The shadow account is reconciled daily with the various cash register systems (Studentenwerk, university and copy service). The account is linked to the chip card and must be closed if the card is lost, defective or no longer in use.

With the Studentenwerk card service, you can view your transactions, block your card online in the Studentenwerk cash register system, change settings for direct debit, set the maximum top-up amount or the minimum amount (amount from which the card should be automatically topped up again). Information on the card service

The card service is only available to users who have registered for the SEPA direct debit loading procedure Autoload in the Studentenwerk.

You can find the direct link to the card service here.

If there are insufficient funds on your account, your card will be automatically blocked in the Studentenwerk's cash register system. The costs incurred will be charged to you. You can unblock the card by paying the direct debit amount and an additional fee of €3 in cash at the canteen cash desk. You must contact the Studentenwerk for clarification, as the university has no influence on the exchange. We can neither block nor unblock the wallet on your card.

Contact address of the Studentenwerk Dresden:

Torsten Christoph
Kitchen manager
Mensa Zittau 

torsten.christoph(at)studentenwerk-dresden.de

Phone: 03583 6881-32

https://www.studentenwerk-dresden.de/mensen/details-mensa-zittau.html

You will find central photocopiers throughout the university, which are operated by an external service provider.

Checking print jobs

The print jobs that have already been made but not yet output to the printer can be viewed on the following pages and deleted if necessary:

• https://drucken.zi.hszg.de (Zittau site)
• https://drucken.gr.hszg.de (Görlitz site)

These pages are only accessible within the university network or from outside via VPN!

Please note that the printer "ZI-Oeffentliche-Drucker" always prints to the server drucken.zi.hszg.de and the printer "GR-Oeffentliche-Drucker" always prints to the server drucken.gr.hszg.de!

Print output

To output print jobs, simply enter the student or campus card into the card reader on any public printer with a card reader, select the print mode on the card reader and the print job to be output.

The print job is immediately sent to the printer and output.

Scan function

The central multifunctional devices (copier/printer/scanner) with card reader can be used for scanning.

After entering the campus or student card in the and selecting the print mode on the card reader, select the scan function on the devices and scan_HSZG as the destination.

Further processing of scanned documents

The scanned documents can be accessed on the following pages (under Scan-Downloads):

• https://drucken.zi.hszg.de (Zittau site)
• https://drucken.gr.hszg.de (Görlitz site)

These pages are only accessible within the university network or from outside via VPN!

Please note that the devices at the Zittau site always scan to the server print.zi.hszg.de and the devices at the Görlitz site always scan to the server print.gr.hszg.de!

Copying, printing:

• A4 black and white: 0,05 €
• A4 color: 0,09 €
• A3 black and white: 0,10 €
• A3 color: 0,18 €
• Duplex prints correspond to two pages.

Scanning:

• black and white, color: 0,015 €

Site plans of the houses in Zittau and Görlitz and Zittau.

If you receive the following message on the reader: "Deletion card" or "Deletion stamp set on card " or "Card invalid" or "Card locked", your wallet has been blocked. You can find help here: Loss / Defect / Problems, sub-item Problems paying with the card.

Official copies:

Ms. Jahnich is also your contact if you would like to activate your card for copies at university expense (cost center).

Technical questions:

If you have technical questions (for example about copying, scanning and printing), please contact the University Data Centre or find out more about these services on the pages of the University Data Centre.

Your Campus Card gives you access to buildings, parking lots, laboratories, computer labs and special rooms. You can recognize access-protected objects by the card readers attached to them. Students are granted access to the individual buildings until 22:00. University staff or authorized persons with the appropriate activation (e.g. StuRa) have unlimited access.

The necessary data is automatically generated upon enrolment or hiring and transmitted to the access system. This is done for each university location in Zittau or Görlitz. If you change location, please get in touch with the contact persons listed.

Access to special laboratories, cabinets or rooms can be obtained from the responsible administrator of the respective faculty.

Access to special sports facilities is regulated by the university sports staff.

If you have problems accessing the buildings or have problems with the parking lot barriers, please contact us:

You can obtain access to special laboratories, cabinets or rooms from the administrator responsible for the respective faculty. You can find the contact persons in the faculties here.

Access to special sports facilities is regulated by the university sports staff.

Validity imprint for students of the Zittau/Görlitz University of Applied Sciences: The validity of the card per semester (beginning to end of the semester) appears on the left as a date. Your card has two validity periods. The validity for the current semester (in which you are currently re-registered) is printed in the bottom line. Your previous semester (if available) is printed in the top line. The validity date of your Student Card is also updated on the chip.

Validity imprint for IHI Zittau students: The end of validity of the semester in which you were re-registered is printed on the card and updated on the chip.

Please contact the Registrar's Office. You can find the office hours here. Outside office hours, please send an e-mail to the staff at the Student Administration Office or the technical contact persons. We will inform you when and where your card is ready for collection.

As the cards are completely inserted into the devices for validation, please make sure that your card is not deformed.

You have not been re-registered. Please get in touch with the contact person listed below for re-registration at the Registrar's Office. You can find the office hours here.

Recording of working hours:

The flexible working hours apply to employees of the Zittau/Görlitz University of Applied Sciences (service agreement on the introduction of flexible working hours from 01.03.2011 between the Zittau/Görlitz University of Applied Sciences and the Staff Council). They have the right to freely organize their daily working hours within the framework of the service agreement and to determine the start of their working hours themselves, taking into account the interests of the service.

To this end, it is necessary to record working time, keep a working time account for each employee and document working time on the time recording devices using the Campus Card.

Please correct any deviations, vacations or business trips using a correction slip or vacation request. The documents can be found on the intranet. Further information: Human Resources and Legal Affairs.

Data transfer/calculation/web portal:

The data transfer from the time recording terminals to the time recording system takes place fully automatically every day at 23:30. The working time credit is then recalculated and the corresponding target working time is entered for the next day. The newly calculated credit is transferred back to the terminals every day at 0:30 and 12:00.

The calculation is always carried out for data from the end of the day. The functions ("My functions" menu) "Time recording", "Absence calendar" and "View terminal data" are available at the URL zeitkonto.hszg.de. You authenticate yourself on the system with your university login.

Web booking:

Online time recording is also possible. Please authenticate yourself with your university login. You can find the instructions on the intranet.

Site plans of the houses in Zittau and Görlitz and Zittau.