Campus Card - the chip card for students, staff and guests

Students: Initial issuance:

You will receive your chip card along with your enrollment documents in the mail. Please contact the staff at Admissions Office/Student Office

Replacement Card: How do I request a new card?

If your chip card is defective or you have lost it, or if the expiration date on your card is illegible or not printed at all (thermal strip damaged), please contact the Admissions Office/Student Office staff listed below. You can find the office hours here.

You can pick up your Campus Card at the Human Resources Administration & Law division: Human Resources Office.

Guest cards/user cards of the University Library:

The card is your user card in the University Library and is also used for self-checkout. No user data is stored on the cards. You can obtain the cards at the counter in the University Library. Access cards and University Library user cards can only be used to make copies, scans and prints for a fee (no private copies possible).

Guest cards for access and copy cards:

With copy cards, guests can copy, scan and print to different cost centers using the central copy machines. It is also possible to make private copies, scans and prints via the chip card and pay for them.

Students, Staff, Guest Passes:

Student Administration/Examination Office
TU Dresden Contact Page

Heike Effenberger Tel.: +49 3583 612 4122
Peggy Korschelt Tel .: +49 3583 612 4112

If you lose your card, you should report the loss to the appropriate office to prevent unauthorized use of your card. These are:

• HSZG Students: Admissions Office/Student Office
• HSZG university staff: Human Resources
• IHI students and staff: IHI

Please also notify the University Library so that your card can be blocked in the library system.

Do you still have money loaded on your lost card?

If you have money loaded on your card, it is advisable to report the loss immediately to the 'Studentenwerk' (student union) . A daily reconciliation of blocked cards is performed, but misuse between system reconciliations cannot be completely ruled out. By taking the initiative yourself, you ensure that the person who finds or steals your chip card cannot use the funds stored on it.

Contact information for the Dresden 'Studentenwerk' (student union):

Torsten Christoph
Head of Kitchen
Zittau student canteen

torsten.christoph(at)studentenwerk-dresden.de

Phone: 03583 6881-32

To report a loss, you must provide your chip card number to the 'Studentenwerk' (student union) and your user number to the University Library. If you have not written down these numbers, please inquire about them at the relevant offices (Admissions Office, Human Resources, or IHI).

If you find a card, please turn it in at one of the following locations:

Zittau/Görlitz University of Applied Sciences:

• HSZG Students: Admissions Office/Student Office
• HSZG University Staff: Human Resources
• HSZG Guest Cards (access cards, copy cards): Technical Administration & Facility Services

If you are unable to visit the Student Office or Human Resources during their regular business hours, you may also place the card in an envelope and drop it in the university mailbox or send it to us by mail.

• Students, Staff, IHI Guest Cards: IHI
• University Library Guest Cards/User Cards: HSB
• Student canteen cards (student canteen meal service only): Contact your student canteen

If you have any questions, please contact:

Anke Hojenski, Administrative IT
Building Z I / Room 1.08
Tel. 03583 612-4296

Email: a.hojenski(at)hszg.de

General Problems with the Card

I have lost my card or it is defective: see “Lost or Defective Card”

The expiration date on the card has passed or is no longer legible: Validation terminals

The TRW strip on my card displays “Card invalid” or “Card blocked”: Validation terminals

I’m having problems with a specific card reader:

Please test your card on another reader. This will help you determine whether your card or the reader is defective. Ask your colleagues or fellow students if their cards work on the device in question. For example, if your card doesn’t work when entering a building, also test it on another device that isn’t part of the access control system. This could be, for instance, at the student canteen during lunch or, if you use the time-tracking system, at a time clock. The quickest and easiest way is to simply insert the card into the card reader of a central copier. If your card is recognized there, it is not defective. In this case, there is likely a problem with the access system. If your card is not recognized on other devices as well, it is likely defective and a new card must be issued.

Important: If your card is rejected by a device and displays an error number or message, please note down the number or the exact wording of the message and report it to the appropriate departments (see Contacts). A precise description of the error greatly helps in narrowing down the problem.

I can no longer use my card to make payments; my card is being declined (for example, with the message "Card canceled"), and no balance is displayed

The following errors may occur during payment:

Student Card: “Invalid card date” error

The card is declined with information indicating an invalid card date. You have not yet renewed your card for the current semester. To use it again, renew your card’s validity at the validation terminals.

Student Card / Campus Card: Error on the “
” wallet: Message: “Card deleted” or “Deletion stamp applied to card” or “Card invalid” or “Card locked”

You interrupted the last transaction (top-up or payment). As a result, your current balance could not be credited back to the card, and the card was automatically locked. This can happen, for example, if you removed the card from the reader too quickly.

Place the card on the same terminal again so that the last transaction can be completed. If the error persists, please go to a terminal in the student canteen. There, the card can be repaired using the “Unlock Deleted Card” function. As a rule, the card cannot be repaired directly by the cashier, but only by the cafeteria management or an authorized person (Ms. Kreschel in Görlitz, Mr. Christoph in Zittau).

If you experienced problems with your transaction at a copier, the card must be repaired at the student canteen.

Deletion card error at the copier:

In the example, you can see a card error that occurred at the cafeteria cash register in Görlitz (Terminal 100). The code “38” indicates a cash register.

Deletion card errors at the university cash register:

You can find the device numbers for the university cash registers and copy machines at the cash registers and copy terminals.

If you have loaded money onto your wallet, please contact the 'Studentenwerk' (student union) and have the money refunded or transferred to your new card. To do so, present the appropriate card-blocking certificate. You will receive this automatically from the registration offices listed above after you have reported your card as lost or defective.

Case: Defective Card

Since it must be ensured that the data has been synchronized between the payment systems of the 'Studentenwerk', the university, and the copying service, you can have your funds paid out or transferred no sooner than two days after your card has been blocked. To do so, present your defective card, the block certificate, and—if you wish to have the balance transferred—your new card at the cafeteria cashier’s desk.

Case: Lost card

Since the card is recovered in 90 percent of all cases, the 'Studentenwerk' (student union) will pay out the remaining balance after a waiting period of fourteen days following the report of loss. To do so, go to the student canteen cashier’s desk with the card suspension certificate for the lost card and, if you wish to have the funds transferred to a new card, present your new card.

If your card is defective, please contact the following service centers:

• HSZG Students: Admissions Office
• HSZG University Staff: Division of Human Resources Administration & Law
• IHI students and staff: IHI

You can find the appropriate contacts for reporting the issue here: Issuing Offices

Since misuse is impossible, you do not need to report the defect to the University Library or the 'Studentenwerk' (student union). We will automatically notify the relevant departments that your card has been deactivated.

General Problems with the Card

I have lost my card or it is defective: see “Lost or Defective Card”

The expiration date on the card has passed or is no longer legible: Validation terminals

The TRW strip on my card displays "Card invalid" or "Card blocked": Validation terminals

I’m having problems with a specific card reader:

Please test your card on another reader. This will help you determine whether your card or the reader is defective. Ask your colleagues or fellow students if their cards work on the device in question. For example, if your card doesn’t work when entering a building, also test it on another device that isn’t part of the access control system. This could be, for instance, at the student canteen during lunch or, if you participate in the time-tracking system, at a time clock. The quickest and easiest way is to simply insert the card into the card reader of a central copier. If your card is recognized here, it is not defective. In this case, there is likely a problem with the access system. If your card is not recognized by other different devices, it is likely defective and a new card must be issued.

Important: If your card is rejected by a device and displays an error number or message, please note down the number or the exact wording of the message and report it to the appropriate departments (see Contacts). A precise description of the error helps significantly in narrowing down the problem.

A replacement card must be requested in writing and costs 12 € at Zittau/Görlitz University of Applied Sciences if the loss is proven to be the student’s or university staff member’s own fault, in accordance with the university’s fee schedule.

At the IHI Zittau, a replacement card costs 25 € according to the fee schedule.

If the card is damaged through no fault of your own, the replacement card is free of charge.

You can obtain the new card at the registration offices listed above (see also: Issuing Offices).

If you lose your card, a new library card number will be generated for you. Your old number will be deactivated in the library’s system. You must register with the library using your new number. If your card is defective, your library card number will be transferred to the new card, and you do not need to take any action.

Eating at the student canteen:

You can use your Campus Card to pay at cafeterias and snack bars in Zittau and Görlitz. The chip card is also valid throughout the entire 'Studentenwerk' (student union) network. For example, you can use the card to pay at the student canteen at TU Dresden or HTW Dresden.

Payments at the university:

With the Campus Card, students and staff at Zittau/Görlitz University of Applied Sciences and the IHI Zittau can pay for university services. At the University Library, for example, this includes late fees and interlibrary loan fees. At the university sports department, you can pay for sports courses and equipment rental fees. At the University Data Centre, you can purchase printouts or photocopies, and in the faculties, you can buy teaching materials.

You can make cashless payments with your student ID card in the student canteens and cafeterias. For more information, visit: https://www.studentenwerk-dresden.de/mensen/bezahlen-emeal-campuscard.html

Printing and copying jobs; design and printing of posters, flyers, brochures, and other presentation materials; preparation of print files; post-press processing (stapling, binding, cutting, folding, etc.). For more information: University Printing Office

'Studentenwerk' (student union) Cashiers' Offices in Dresden

Torsten Christoph
Head Chef
Zittau student canteen

torsten.christoph(at)studentenwerk-dresden.de

Phone: 03583 6881-32

https://www.studentenwerk-dresden.de/mensen/details-mensa-zittau.html

Recharge stations are located in the student canteens (using an EC card at the recharge terminals) and at the student canteen cash registers, and there is also an EC recharge terminal in Building ZI, right next to the validation terminals. At the cash registers in the student canteens, you can top up your card using a checking account card, debit card, credit card, or via smartphone and smartwatch payments. Cash payments are also accepted at the student canteen cash registers.

The maximum balance on your chip card is 150 EUR. You can add funds to it in various amounts (at the 'Studentenwerk' (student union): up to 100 EUR; at Building III in Zittau: up to 50 EUR). The minimum amount for a top-up at the EC card reload stations and at the student canteen cash registers is 5 EUR.

In exceptional cases (for example, for guests of the University Library), the minimum top-up amount is 0.50 EUR. Please use the top-up option at the cafeteria cash registers for this purpose.

If you have loaded money onto your wallet, please contact the 'Studentenwerk' (student union) and have the money refunded or transferred to your new card. To do so, present the appropriate card-blocking certificate. You will receive this automatically from the registration offices listed above after you have reported your cards as lost or defective.

Case: Defective Card

Since it must be ensured that the data has been synchronized between the payment systems of the 'Studentenwerk' (student union), the university, and the copy service, you can have your funds paid out or transferred no earlier than two days after your card has been blocked. To do so, present your defective card, the card suspension certificate, and—if you wish to have funds transferred—your new card at the cafeteria cashier’s desk.

Case: Lost card

Since in 90 percent of all cases the card is eventually found, the 'Studentenwerk' (student union) will pay out the remaining balance after a waiting period of fourteen days following the report of loss. To do so, go to the student canteen cashier’s desk with the card suspension certificate for the lost card and, if you wish to have the funds transferred to a new card, present your new card.

The amounts are recorded in the chip card’s wallet. In addition, the 'Studentenwerk' (student union) maintains a so-called “shadow account.” Only the transactions and the chip card number are stored here. The shadow account allows you to withdraw your balance even if your card has been lost or can no longer be read due to a technical malfunction. The shadow account is reconciled daily with the various point-of-sale systems ('Studentenwerk' (student union), university, and copy service). The account is linked to the chip card and must be closed if the card is lost, defective, or no longer in use.

With the 'Studentenwerk' (student union) card service, you can view your transactions, block your card online in the 'Studentenwerk's point-of-sale system, change your direct debit settings, and set the maximum top-up amount or the minimum balance (the amount at which the card should automatically be reloaded). Information about the card service

The card service is only available to users who have registered for the SEPA direct debit reload service (Autoload) with the 'Studentenwerk' (student union).

You can find the direct link to the card service here.

If there are insufficient funds in your account, your card will be automatically blocked in the 'Studentenwerk's point-of-sale system. You will be charged for any resulting costs. You can unblock the card by paying the amount due, plus an additional fee of 3 €, in cash at the cafeteria cash registers. You must contact the 'Studentenwerk' (student union) to resolve this issue, as the university has no control over the student wallet. We cannot block or unblock the student wallet on your card.

Contact information for the Dresden 'Studentenwerk' (student union):

Torsten Christoph
Head Chef
Zittau student canteen

torsten.christoph(at)studentenwerk-dresden.de

Phone: 03583 6881-32

https://www.studentenwerk-dresden.de/mensen/details-mensa-zittau.html

Throughout the university, you will find central photocopiers operated by an external service provider.

Check Print Jobs

Print jobs that have already been submitted but have not yet been printed can be viewed on the following pages and deleted if necessary:

• https://drucken.zi.hszg.de (Zittau campus)
• https://drucken.gr.hszg.de (Görlitz campus)

The pages listed above are accessible only within the university network or from outside via VPN!

Please note that the printer “ZI-Oeffentliche-Drucker” always prints to the server drucken.zi.hszg.de, and the printer “GR-Oeffentliche-Drucker” always prints to the server drucken.gr.hszg.de!

Print Output

To retrieve print jobs, simply insert your Student or Campus Card into the card reader on any public printer equipped with one, select the print mode on the card reader, and choose the print job you wish to retrieve.

The print job is immediately sent to the printer and printed.

Scan Function

The central multifunction devices (copiers/printers/scanners) equipped with card readers can be used for scanning.

After inserting the Campus or Student Card into the card reader and selecting the print mode on the card reader, select the scan function and choose “scan_HSZG” as the destination.

Further processing of scanned documents

The scanned documents can be accessed on the following pages (under “Scan Downloads”):

• https://drucken.zi.hszg.de (Zittau campus)
• https://drucken.gr.hszg.de (Görlitz campus)

The pages listed above are accessible only within the university network or from outside via VPN!

Please note that the devices at the Zittau campus always scan to the server drucken.zi.hszg.de, and the devices at the Görlitz campus always scan to the server drucken.gr.hszg.de!

Copying, printing:

• A4 black and white: 0,05 €
• A4 color: 0,09 €
• A3 black and white: 0,10 €
• A3 color: 0,18 €
• Duplex prints correspond to two pages.

Scanning:

• black and white, color: 0,015 €

Site plans of the houses in Zittau and Görlitz and Zittau.

If you see the following message on the card reader: “Delete Card,” “Delete Stamp Applied to Card,” “Card Invalid,” or “Card Locked,” your wallet has been locked. You can find help here: Loss / Malfunction / Problems, under the subheading “Problems Paying with the Card.”

Copies for official use:

Ms. Jahnich is also your point of contact if you would like to activate your card for making copies at the university’s expense (cost center).

Technical Questions:

If you have technical questions (for example, regarding copying, scanning, and printing), please contact the University Data Centre or visit the University Data Centre’s website for more information about these services.

Your Campus Card grants you access to buildings, parking lots, laboratories, computer labs, and special-purpose rooms. You can identify restricted-access areas by the card readers installed there. Students are granted access to individual buildings until 10:00 p.m. University staff or authorized individuals with the appropriate authorization (e.g., the Student Council) have unlimited access.

The necessary data is automatically generated upon enrolment or hiring and transmitted to the access system. This process is handled separately for each university location (Zittau or Görlitz). If you change locations, please contact the listed representatives.

Access to specific laboratories, offices, or rooms can be obtained from the responsible administrator in the respective faculty.

Access to specific sports facilities is managed by the University Sports staff.

If you have problems accessing the buildings or have problems with the parking lot barriers, please contact us:

You can obtain access to special laboratories, classrooms, or rooms by contacting the appropriate administrator in the respective faculty. You can find the contact persons in the faculties here.

Access to special sports facilities is handled by the University Sports staff.

Validity stamp for students at Zittau/Görlitz University of Applied Sciences: On the left, the card’s validity period for each semester (from the start to the end of the semester) is shown as a date. Your card has two validity periods. The validity period for the current semester (for which you are currently re-registered) is printed on the bottom line. Your previous semester (if applicable) is printed on the top line. The validity date of your Student Card is also updated on the chip.

Validity stamp for students at IHI Zittau: Here , the end date of the semester for which you have re-registered is printed on the card and updated on the chip.

Please contact the Student Office. You can find the office hours here. Outside of office hours, please send an email to the staff at the Student Office or the technical support team. We will let you know when and where your card is ready for pickup.

Since the cards are fully inserted into the machines for validation, please make sure your card does not get bent.

You have not been re-registered. Please contact the Contact Person listed below at the Student Office regarding re-registration. You can find the office hours here.

Time Tracking:

Flexible working hours apply to employees of Zittau/Görlitz University of Applied Sciences (Service Agreement on the Introduction of Flexible Working Hours effective March 1, 2011, between Zittau/Görlitz University of Applied Sciences and the Staff Council). These employees have the right to freely organize their daily working hours within the framework of the service agreement and to determine the start of their workday themselves, taking institutional needs into account.

To do this, it is necessary to record working hours, maintain a time account for each employee, and document working hours at the time-recording terminals using the Campus Card.

Please correct any discrepancies, vacation time, or business trips using a correction form or a vacation request. You can find the forms on the intranet. For more information: Human Resources and Legal Affairs.

Data Transfer/Calculation/Web Portal:

Data is transferred automatically from the time-recording terminals to the time-recording system daily at 11:30 p.m. Afterward, the working time balance is recalculated, and the corresponding scheduled working time for the next day is entered. Every day at 12:30 a.m. and at 12:00 p.m., the recalculated balance is transferred back to the terminals.

Calculations are always based on data from the previous day. Never for the current day. At the URL zeitkonto.hszg.de, the following functions are available under the “My Functions” menu: “Time Tracking,” “Absence Calendar,” and “View Terminal Data.” You authenticate to the system using your university login.

Web-based Time Tracking:

Online time tracking is also available. Please log in using your university credentials. You can find the instructions on the intranet.

Site plans of the houses in Zittau and Görlitz and Zittau.