Quality management

The university leadership, as well as faculty, researchers, and staff in the faculties, institutes, central administrative units, and the University Administration, work together continuously to ensure and further enhance the quality of academic programs, continuing education, research, and administration. The Zittau/Görlitz University’s commitment to quality is outlined in the mission statement and the university development plan and is outlined in the form of quality guidelines .

Furthermore, students and faculty have been using established procedures, tools, and services for quality assurance in academic programs and teaching for several years (for a historical overview, see Milestones). It should be emphasized that, in principle, all of the university’s degree programmes are accredited (Bachelor’s, Master’s) or certified (Diplom), thereby providing proof of quality for these programmes. Furthermore, Zittau/Görlitz University of Applied Sciences regularly conducts surveys of its students as part of course evaluations, of its graduates as part of the Saxon Alumni Studies, and of other groups.

The systematic application and management of quality assurance and development procedures and tools in academic education follow the quality control cycle and are the subject of the quality management system for studies and teaching. Coordination and oversight of the system are the responsibility of the University development and communication Office (Quality management Division). The effectiveness of the system was confirmed in 2019 through successful system accreditation.

• Further development of the university-wide quality management system and its tools, including coordination of the system’s accreditation process (system accreditation)
• Coordination of degree programme reviews (internal evaluation and accreditation/certification procedures for degree programmes)
• Supporting the faculties in conducting student evaluations of academic programs and teaching
• Coordinating graduate surveys as well as other surveys of students and faculty
• Administration of official announcements and the university’s internal information portal (HIP) for access to university-specific documents
• Recording, improving, and documenting internal university processes
• Advising process managers and the heads/managers of the university’s organizational units on quality-related and family-friendly issues; providing regular reports to committees