Introducing the DSZ
A single address for the digital university.
The Digital Service Center shapes and supports the digital transformation at Zittau/Görlitz University of Applied Sciences. We align strategic goals with the specific needs of academic programs, teaching, research, technology transfer, and administration. Our goal is to identify digital opportunities early on, pool them effectively, and work with the university’s various departments to turn them into sustainable solutions. In doing so, we bring people, processes, and technologies together.
At the same time, we develop and coordinate a needs-based IT service management system: from the transparent provision of digital services and centralized contact and support structures to the continuous improvement of service quality and user-centricity.
Structure of the DSZ
Easily accessible. Expertly skilled. Flexible in implementation.
The front office serves as the central point of entry. The back office brings together technical, organizational, and strategic expertise. Interdisciplinary project teams are formed for specific projects.
Service Areas
Bundle services. Shape digital transformation.
The DSZ supports digital initiatives from the initial idea through to sustainable operation. Across our departments, we combine strategic oversight, project and process management, and digital frameworks with modern IT service management. In this way, we develop, operate, and improve digital services in collaboration with the university departments—ensuring they are user-centered, secure, and future-proof.
From Change to Implementation
Step by step toward becoming an established service center.
The DSZ will launch with a functional organizational structure. Services, front-office operations, and collaborative work processes will then be expanded, tested, and refined as operations continue.
Shaping the Future Together
Through a broad participatory process, perspectives from the university and the region are brought together. This gives rise to the HSZG’s vision, mission, and strategic goals.
Strategic Framework for Digital Transformation
The digital transformation strategy for higher education sets the framework. It serves as the basis for specific measures at HSZG.
Landmark Decision
Mandate to Establish the DSZ
The Senate resolves to establish the Digital Service Center as a central operational unit of the university.
Developing Structure, Roles, and Achievements
The vision, governance, service portfolio, and future collaboration are developed jointly.
Start of Employment
The DSZ is launching within the founding structure
Existing expertise in IT, educational technologies, administrative IT, and process management is being consolidated organizationally.
Establishment
Front Office with Self-Service Portal and centralized process management Establish
A centralized portal for requests, clear workflows, and a transparent project portfolio are being developed step by step. At the same time, a university-wide process management system is being established to make processes visible, further develop them, and integrate them across departments.
Consolidation
Evaluating experiences and consolidating routine operations
Achievements, processes, interfaces, and resources are evaluated and further developed as needed.
Contact the DSZ
Members of the university community can contact us through the ticket system.
External parties interested in our services can submit their inquiries to the DSZ using our contact form.
1st floor