Find out more about strategic and professional conversation management for excellent relationship management.
Begin |
07. May 2022 -
09:00 Uhr |
End | 07. May 2022 - 17:00 Uhr |
What are your customer's motives, wishes and pain points?
Get to know important aspects of a customer conversation and apply them to gain insights into the potential customer so that you can understand a problem situation from their perspective. Based on this, you can develop new products and a suitable marketing concept.
Are you a good negotiator?
In our society, women implementing their ideas and pursuing their own career paths is a matter of course. This also includes representing your own point of view and goals to authorities, institutions and customers. However, persuasiveness and factual arguments are often not enough to be successful. Active negotiation requires the right strategy and professionalism in conducting discussions for excellent relationship management.
Both can be learned! We invite you to develop your own negotiation tactics on the basis of proven methods and practical exercises, to strengthen them together and to apply them independently and confidently.
Target groups: Students, employees and graduates
Lecturer: Michaela Lange
Contact: David Sauer d.sauer(at)hszg.de
Project: Start-up academy
Saturday, May 07, 2022 from 9 a.m. - 5 p.m.
CELSIUZ (Co-Creation Lab of the HSZG) in the Zittau Mandauhöfe, Äußere Oybiner Str. 14/16, 02763 Zittau