Handling Difficult Conversations with Confidence: How to Prepare Goodly Using a Systematic Approach

Whether it’s a necessary critical conversation, setting a clear boundary, or a deadlocked situation: We often put off dealing with these issues for a long time before difficult conversations. The fear of emotional reactions or of losing our train of thought causes anxiety.

In practice, conversations can’t be planned or controlled down to the smallest detail—because the person you’re talking to rarely reacts exactly as the textbook says. What you can actively control, however, is your own preparation and mindset.

In this workshop, you’ll learn how to use proven coaching methods to organize your thoughts and position yourself in a good way, both mentally and in terms of content. We’ll explore tried-and-true tools that will help you shift your perspective, clarify your own goals, and approach potential dynamics with greater composure.

What to expect in terms of content:

• Goal & Perspective Clarification: How to define your minimum and desired goals for the conversation and use methods to adopt your counterpart’s point of view.
• Preparation Methods: Practical tools to resolve emotional entanglements and gain an objective view of the situation.
• Inner Attitude & Setting Boundaries: How to gain clarity about your own boundaries without mentally exhausting yourself beforehand.
• Approaching the Conversation: What to watch for in high-pressure situations and how to give yourself a moment to think when the going gets tough.
• Reflection & Follow-Up: How to evaluate the experience for yourself after the meeting, document the results, and clear your head again.

At the end of the workshop, you’ll go home with a good toolkit and a clear roadmap to help you approach your next challenging conversations in a structured way and with greater confidence.

The presentation portion of this workshop (excluding the Q&A) will be recorded and will be available for 3 days afterward.
The recording will be sent only to registered workshop participants so they can review the content afterward. As long as you keep your camera and microphone off, you will neither be heard nor seen in the recording.

The language of the event is German.