Emails that get lost in convoluted sentences, unclear expectations regarding response times, or unsettling misunderstandings: Communication in everyday work life often takes an incredible amount of energy. Yet clear and efficient communication doesn’t have to be rude or distant.

In this workshop, we’ll provide guidance. We’ll explore how to achieve open, transparent, and at the same time approachable communication in everyday life. You’ll learn which unwritten rules provide guidance in professional interactions—for example, regarding availability, commitment, or consciously avoiding unnecessary nested sentences.

But what happens when the tone shifts? When criticism is voiced, accusations are made, or you’re confronted with bias, hate, and incitement? This is precisely where the greatest uncertainties arise in practice. That’s why we’ll focus extensively on handling turbulent situations: We’ll discuss specific courses of action for when things get serious, so you can set clear boundaries, remain objective, and proceed step by step to shift from a defensive stance back to taking active action.

What you can expect:

• Transparency & Clarity in Everyday Life: How to communicate directly, respectfully, and to the point—without getting lost in endless polite platitudes.
• Unwritten Business Standards: Which professional guidelines provide direction in everyday life (e.g., regarding email etiquette, response times, and clear agreements).
• Preventing Misunderstandings: How to set expectations in a way that prevents friction and frustration from arising in the first place.
• Handling Attacks & Conflicts with Confidence: What steps and strategies will help you remain capable of taking action—and set professional boundaries—in the face of unfounded criticism, online backlashes, or hate speech.

By the end of the workshop, you’ll know the tried-and-true rules of communication and have a strong foundation to make your day-to-day work easier and stay steadfast even in difficult conflicts.

This workshop will be recorded and will be available for 3 days afterward.

The language of the event is German.