Solution-oriented conversation

Registration deadline:

31.01.2019

In-service training course 2019

Solving problems or enabling colleagues to tackle problems in a solution-focused way is an important management task. You can train this skill and apply it in all professional and private areas. In the further training course "Solution-oriented conversation management", methods and attitudes from Insoo Kim Berg and Steve de Shazer's solution-oriented short-term counseling are taught, which will enable you to make your conversations even more effective (see content).

  • Target groups

    Specialists and managers in business, administration, service and social professions

  • Dates

    The training course with a total of 60 teaching units consists of 2 consecutive block courses.

    Part 1: 11-13.03.2019
    Part II: 01-03.04.2019

    In each case from 9 a.m. to 6 p.m., on the third day until approx. 5 p.m.

  • Contents

    Basics, attitude

    • Basic assumptions and key strategies of the solution-oriented systemic approach
    • Attitude: impartiality, neutrality, appreciation, curiosity, resource orientation

     

    Methods of solution-oriented conversation with adults, children and young people

    • Questioning techniques (resource-oriented questions, circular questions, reframing, paradoxical questions, scaling questions, hypothetical questions, questions about differences and exceptions, miracle questions)
    • Dealing with order patterns (customer, visitor, complainant)
    • Process design (problem and solution space; PELZ model: problem, explanations, attempted solutions, goals; coupling and leading; liquefying)
    • Goals (defining good goals "SMART" - specific, measurable, accepted, realistic, time-bound)

    Participants receive extensive teaching material and photo documentation.

  • Degree

    Certificate "Introduction to systemic work - solution-oriented conversation management compact" from Zittau/Görlitz University of Applied Sciences

  • Working principles & Methods

    Varied range of methods

    • Teaching, demonstrations, role plays, small group work, videos by Steve de Shazer / Insoo Kim Berg / Gunther Schmidt, reflection based on your own professional practice
    • Many, many exercises!
  • Seminar leader

    Matthias Freitag, graduate psychologist, systemic counselor and therapist, supervisor

  • Costs

    490.00 Euro total price, plus costs for accommodation and meals.

  • Promotion

    You can apply for a subsidy of up to 50% of the costs via the education premium funding program. Information on this can be found at www.bildungspraemie.info.

    If you are eligible for a subsidy, please inform us in advance! Please contact us before you apply for funding so that we can reserve a place for you.

  • Place

    University Campus Görlitz
    Brückenstraße 1
    02826 Görlitz

    or in conference centers in the vicinity of Görlitz

  • Registration/Contact

    In order to enable effective work, a maximum of 16 participants will be accepted. We recommend registering in good time.

    Registration deadline: 31.01.2019

     

    Zittau/Görlitz University of Applied Sciences

    Education Office
    Phone Zittau: 03583 612 4356
    Phone Görlitz: 03581 374 4356
    Fax: 03583 612 54356
    Email: 

    undefinedweiterbildung(at)hszg.de

Photo: M.A. Robert Viertel
Ihr Ansprechpartner
M.A.
Robert Viertel
r.viertel(at)hszg.de
Rectorate / Education department
02763 Zittau
Theodor-Körner-Allee 16
Building Z I, Room 2.02.2
2nd upper floor
+49 3583 612-4356
Rectorate / Education department
02826 Görlitz
Brückenstraße 1
Building G II, Room 253
1st floor
+49 3581 374-4356